Company Contact Directory
Manage your account, file a claim, or pay a bill directly on your insurance carrier's website. You may need to create an online account if you haven't already.
Claims (includes glass claims) 1-800-628-0250
For Platinum Claim Service 1-800-799-6977
Citizens Insurance Payment Options
For Billing Questions: Call 1.800.398.5201
One-time Online Payment -
One-time payment options include Visa, MasterCard, debit card, or checking account.
Have one of the following numbers ready:
7 Digit Policy Number
16 Digit Customer Number
10 Digit Account Number
**This information can be found on your bill.**
MyHanoverPolicy Account -
You can create a MyHanoverPolicy Account to make payments and access policy information.
To create an account you will need your 7 Digit Policy Number or 10 Digit Account Number.
Already have an account? To login, click here and then click MyHanoverPolicy.
Automatic Withdrawal -
Enroll in Electronic Funds Transfer (EFT)
To register you will need your 7 Digit Policy Number or 10 Digit Account Number along with your bank account information.
Pay By Phone -
To make a payment by phone, call 1.800.573.1187 to use Hanover's 24 hour interactive voice response system. Accepted methods of payment include Visa, MasterCard, debit card, or checking account.
Payments made by phone or online by 3:30 pm (EST) are applied the same day.
Payments made after 3:30 pm (EST) will be posted the following business day.
Michigan Insurance Company:
24-hours-a-day 1-800-255-7131 or Submit Online
Glass Claims 1-866-439-4527
Michigan Insurance Company Payment Options
For Billing Questions: Call 1.800.877.0600 press 8
Automatic Payment Plan
Signing up for automatic payments from your checking, savings, or credit card is fast and easy. Register, if you have not already done so, and Login to My Account. Select the policy or account you wish to enroll and navigate to Billing Info. Your available options will be displayed. You may also enroll by mail by submitting one of the forms below.
Recurring Credit Card
One Time Payment
Make a one-time payment using electronic check or credit card using Make a Payment or from the Billing Info tab while logged into My Account. You may also contact our Call Center at 800 877-0600 (press 8). Hours of operation are Monday through Friday 8:00 AM to 6:00 PM (ET).
If you receive paper invoices, you may also mail payment with your invoice stub.
Pay by Telephone
Make a credit card payment using our automated system at 800 877-0600 (press 4).
Payment Terms & Conditions
Changes you make to your regular billing method, such as from paper billing to Electronic Funds Transfer, will be applied only to future installments. Other than online changes made through our web site by you or your agent, only written change requests are accepted.
Once you are on an automatic payment plan, please make any changes to your automatic billing method at least six (6) business days prior to a scheduled payment for Electronic Funds Transfer from your checking or savings bank account and four (4) business days prior to a scheduled payment by Recurring Credit Card. Automatic payments can be deactivated up to four (4) business days prior to the scheduled payment date. Your current payment dates are shown on the most recent payment schedule mailed to you. Automatic payments, which have begun processing, will not be impacted by changes you make.
Your full minimum amount due, as shown on your invoice or payment schedule and available to you under Billing Info on My Account, is required by the due date. A late fee is assessed on payments received after the due date.
A fee will be charged for any item returned unpaid.
Your local agent can assist you with questions you have about your policy. For billing questions, you may also contact our Call Center at 800 877-0600 (press 8). Hours of operation are Monday through Friday 8:00 AM to 6:00 PM (ET).
Claim Line 1-800-776-4737
Roadside Assistance 1-888-776-2778
Progressive Insurance Payment Options
For Billing Questions: Call 1.800.876.5581
You will need the following information:
-Policy # or Email
One-Time Online Payment
Login to Progressive
Select payments section
Choose start an electronic funds transfer (automatic payments)
You will need the following information:
-name on the bank account
Glass Claims 1-800-810-3665 or Submit Online
Roadside Assistance 1-877-787-9078
Westfield Insurance Payment Options
For Billing Questions: Call 1.800.552.9134
Online Payment - A $3.95 processing fee is collected by Western Union for each transaction.
Have the following information ready:
7 Digit Policy Number (exclude letters) and Access Code
10 Digit Account Number and Access Code
**Your access code is your 5-digit zip code.**
To enroll in Electronic Funds Transfer (EFT), simply call Westfield at 1.800.552.9134
Pay By Phone
To make a payment by phone, call Western Union's automated toll-free telephone number, 1.800.766.9133. A $3.95 processing fee is collected by Western Union for each transaction.
Pay Flood Insurance
You will need your policy number and pin from your bill.
PO Box 9001566
Louisville, KY 40290-1566